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Front Office Administrator

Overview of the Position:

This position is responsible for providing a broad spectrum of administrative support in a fast paced, challenging and rewarding environment.  Requirements include extensive people, communication, organizational, technical and process skills, and the ability to continuously prioritize multiple projects.

Primary Duties & Responsibilities:

  • Provide administrative support to multiple departments in a manner that optimizes efficiency, resources, and client satisfaction.

  • Act as central communication person between all staff levels and between clients & staff.

  • Prepare correspondence, proofread, and format documents.

  • Maintain a service-oriented and can-do attitude, be welcoming in demeanor with the constant ability to stay positive and professional.

  • Review correspondence, reports, and other documents; prioritizes routing of documentation

  • Champion process improvement efforts by effectively communicating problems and inefficiencies and take charge to provide solutions.

  • Uphold, support, and promote all company policies and procedures.

  • Complete tasks according to firm standardization efforts further implementing our one firm motto.

  • Oversee client acceptance, set-up, and maintenance procedures.

  • Work collaboratively to provide overflow and backup support for other team members.

  • Perform other duties as assigned by the Firm Administrator or Office In-charge

Skills & Qualifications:

  • Tech savvy with the ability and desire to embrace necessary software applications and adapt to new programs and processes with ease.

  • Proven ability to solve problems and find answers independently.

  • Ability to work independently with limited supervision as well as work cooperatively with all levels of management and employees.

  • Working knowledge of tax returns and financial documents for communication with clients.

  • Strong written and verbal communication skills. 

  • Intermediate to advanced proficiency with all Microsoft Applications.

  • Superior organizational and follow-through skills with strong attention given to details and deadlines.

  • Flexibility to change direction frequently between tasks and between different clients.

  • Proven ability to work in a high-volume, fast-paced, deadline driven environment and handle multiple projects with prioritizing, planning, and organizing projects simultaneously.

  • Open to constructive feedback and willing to implement feedback and on-going self-improvement.

Work Environment:

  • This job operates in a clerical, office setting.

  • Able to sit at a desk and work at a computer for extended periods of every workday.

  • Can lift and move objects weighing up to 15lbs.

  • This full-time, hourly position will work a five-day schedule, defined as Monday through Friday, generally between the hours of 8:00 a.m. to 5:00 p.m., with one hour (unpaid) for lunch.

  • Additional work may be required on evenings and weekends, depending on the amount and nature of work outstanding and time of the year.

Education & Experience:

  • High school education or GED

  • Previous work experience in an office setting; Work in public accounting firm preferred.

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How to apply for this position:

To apply please submit information to our careers@williams.cpa email. From there, someone will reach out personally to connect.